Frequently asked questions

Intelcom is a last-mile logistics company enabling the delivery of packages every day in multiple countries across the world.

Headquartered in Montréal, Canada, we employ more than 4,000 permanent staff, constantly opening new sorting stations and expanding our international network.

We think of ourselves as more of a technology platform than a traditional transportation company. That’s because our advanced software infrastructure continuously optimizes our delivery routes, making us faster and more efficient and giving us a clear competitive edge.

Dragonfly's mission is to give customers the most reliable, responsive home delivery service. To do this, we use route optimization technologies to minimize our independent delivery contractors’ travel time from one delivery to the next.

Since the number of packages to be delivered varies greatly from one distribution centre to another, our independent delivery contractors aren’t assigned quotas. Our only goal is customer satisfaction.

We work with many, various-sized Quebec, Canadian and international clients.

As e-commerce and home delivery continue to grow, we’re continually working to develop partnerships with small and medium-sized businesses to give consumers a superior shopping experience.

At Dragonfly, our clients' packages are delivered by independent contractors and their drivers. You can visit the your corresponding regional website to find out more.

Australia / Canada / The Netherlands

To see the complete FAQ, please visit the regional website FAQ page.

Canada - Other provinces / Canada - Quebec / Australia / Netherlands.